Use the Spotlight Cloud Diagnostic Server App to manage connections

The Spotlight Cloud Diagnostic Server App is installed locally. Double click the desktop icon.

Spotlight Cloud Diagnostic Server App

Sign in with your Quest account, and then from the Configuration panel, click Connections.

Configure Connections

This opens the Spotlight Connection Manager. To enter connection details either double click Add new Connection or double click on the connection with details you want to edit.

Connection Details

Address

Specify the IP address, hostname, or URL of the Windows Server.

If the Windows Server is in a different domain to the Spotlight Cloud Diagnostic Server host then specify the address as a fully qualified address (for example, machine1.domain.company.corp). The connection may work intermittently if the address is not fully qualified.

Spotlight Cloud can only connect to Windows servers in a domain. Spotlight Cloud cannot connect to Windows servers in a workgroup. Spotlight Cloud cannot connect to databases hosted on Windows servers in a workgroup.

Authentication

Specify the authentication for Spotlight Cloud to use to connect to the Windows server and retrieve performance data.

Select Use Diagnostic Server credentials to use the Windows user configured to run the Spotlight Cloud Diagnostic Server. You are required to select this option for the Windows Server that hosts the Spotlight Cloud Diagnostic Server. If you select this option and the Windows Server is remote from the Spotlight Cloud Diagnostic Server then ensure the Windows user running the Spotlight Cloud Diagnostic Server can access the Windows Server. (By default the Spotlight Cloud Diagnostic Server runs under the “Local System” account, which will not have privileges on a remote Windows Server). If you select this option and the Windows Server is in a different domain from the Spotlight Cloud Diagnostic Server then ensure the domain the Windows Server is in trusts the domain of the user running the Spotlight Cloud Diagnostic Server.

Alternatively, fill in the User and Password fields. Include the Windows domain in the user name. For example, “domain\johnsmith”, instead of “johnsmith”. The account must have the privileges required to retrieve server information, query the registry, and access WMI and performance monitor objects. An account with administrative rights to the Windows server allows this.

Virtualization details

Connection

If the Windows server is hosted by a virtual server then select the name of the virtual server.

Click Create to add a virtual server to the list. Select from:

VM Name

Select the name of the virtual machine from those hosted by the virtual server.

Troubleshooting

See Troubleshoot Windows Server Connection Failure.